Privacy Policy

Effective date: July 23, 2026

Sun and Sea Island Rental respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit www.sunandseaislandrental.com, make a reservation, submit a payment, or use our rental services.


1. Information We Collect

Depending on how you interact with us, we may collect:

Personal and contact information

  1. Full name
  2. Email address
  3. Telephone number
  4. Billing address
  5. Residential or temporary address
  6. Date of birth or age confirmation

Driver and identity information

  1. Driver’s-licence details
  2. Issuing country or jurisdiction
  3. Licence expiration date
  4. Government-issued identification
  5. Names and details of additional drivers

Reservation information

  1. Pickup and return dates, times, and locations
  2. Vehicle selected
  3. Rental preferences
  4. Booking number
  5. Communications and special requests
  6. Vehicle-condition, accident, damage, or incident information

Payment information

We may collect payment status, transaction reference numbers, the amount paid, payment method, and limited card information such as the card type or last four digits.

Full card information submitted through the online checkout is processed by Plug’n Pay and participating banks or payment processors. Plug’n Pay states that it acts as a payment gateway for merchants and assumes responsibility for cardholder-data storage, transmission, and processing after the information is accepted by its system. Please review the Plug’n Pay Privacy Policy for information about its practices.

Website and device information

We may automatically collect:

  1. IP address
  2. Browser and device type
  3. Pages visited
  4. Referring website
  5. Date and time of access
  6. Cookie and similar technology information
  7. Website error and security logs


2. How We Use Information

We may use personal information to:

  1. Process and confirm reservations.
  2. Verify a customer’s identity, age, and driving eligibility.
  3. Process payments, cancellations, and refunds.
  4. Provide and administer rental vehicles.
  5. Contact customers about their bookings.
  6. Respond to questions and provide customer support.
  7. Document vehicle condition, damage, accidents, and violations.
  8. Prevent fraud, theft, misuse, and security incidents.
  9. Enforce our Terms of Use and rental agreements.
  10. Maintain accounting, transaction, and business records.
  11. Comply with legal, insurance, regulatory, and law-enforcement requirements.
  12. Maintain and improve our website and services.
  13. Send promotional communications where customers have consented or where otherwise permitted by law.


3. How We Share Information

We may share information with:

  1. Plug’n Pay, banks, card networks, and payment processors.
  2. Insurance companies and claims administrators.
  3. Website hosting, booking, email, analytics, and technical-service providers.
  4. Professional advisers such as lawyers and accountants.
  5. Police, courts, transportation authorities, regulators, or government agencies when required or reasonably necessary.
  6. Towing companies, repair facilities, and roadside-assistance providers.
  7. A purchaser or successor if the business is sold, reorganized, or transferred.

We do not sell customers’ personal information for money.

Service providers may only receive information reasonably necessary to perform services for us or satisfy applicable legal requirements.


4. Cookies

Our website may use cookies and similar technologies to:

  1. Operate the reservation process.
  2. Remember preferences.
  3. Maintain website security.
  4. Understand website traffic and performance.
  5. Prevent fraud and technical abuse.

You can block or delete cookies through your browser settings. Some website and booking functions may not work correctly if cookies are disabled.


5. Cancellations and Refunds

Customers must submit cancellation requests at least 24 hours before the scheduled pickup time.

For an eligible cancellation:

  1. The customer will receive a refund equal to exactly 50% of the total booking cost.
  2. A separate $10 cancellation processing fee will apply.
  3. The remaining 50% of the booking cost is non-refundable.

Cancellations submitted less than 24 hours before the scheduled pickup time, failure to collect the vehicle, or failure to provide the required identification or valid driver’s licence will not qualify for a refund.

Approved refunds will be returned to the original payment method. Refund-processing times may vary depending on Plug’n Pay, the customer’s bank, or the card issuer.


6. Data Retention

We retain information only for as long as reasonably necessary to:

  1. Complete and administer rentals.
  2. Process payments and refunds.
  3. Handle disputes, accidents, fines, or insurance claims.
  4. Maintain accounting and tax records.
  5. Detect fraud and protect our legal rights.
  6. Comply with applicable legal and regulatory obligations.

Information may be deleted or anonymized when it is no longer reasonably required.


7. Your Choices and Rights

Subject to applicable law, you may ask us to:

  1. Confirm whether we hold personal information about you.
  2. Provide access to your information.
  3. Correct inaccurate or incomplete information.
  4. Delete information that is no longer required.
  5. Stop sending promotional emails.
  6. Review a privacy concern or complaint.

Some requests may be limited where retaining or using the information is necessary for an active rental, financial records, insurance claims, fraud prevention, legal obligations, or the establishment or defence of legal claims.

To submit a request, email brentonmurray5@gmail.com. We may need to verify your identity before completing it.


8. International Processing

Some service providers, including payment, hosting, email, or technical providers, may process information outside the Turks and Caicos Islands. Where this occurs, information may be subject to the laws of another jurisdiction.


9. Children’s Privacy

Our rental services are not intended for children. Customers must be at least 25 years old to rent or operate our vehicles.

We do not knowingly collect personal information directly from children through the reservation process.


10. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for their content, security, or privacy practices. Customers should review each third party’s privacy policy before providing information.


11. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this website with a revised effective date.


12. Contact Us

Questions, requests, or complaints concerning privacy may be submitted to:

Sun and Sea Island Rental

Email: brentonmurray5@gmail.com